NobelBiz

FEBRUARY 7, 2022

When your customers try to call you, they should only choose from a few different options on your IVR that give them the most important information. Including promotional offers, event communication, or information about your social networks may not be the best way to go about it, though.

Interactive Voice Response 52

Interactive Voice Response Contact Center contact center solutions Feedback 52

NobelBiz

FEBRUARY 22, 2023

The Average Handling Time (AHT) Call centers are an excellent investment when it comes to customer care, whether you are assisting your staff or your consumers. AHT is an abbreviation for “Average Handling Time.” It is one of the most typical criteria assessed in contact center support services.

Abandon rate 52

Abandon rate Average Handle Time Contact Center Abandon Call 52

NobelBiz

FEBRUARY 15, 2023

The Average Handling Time (AHT) Call centers are an excellent investment when it comes to customer care, whether you are assisting your staff or your consumers. AHT is an abbreviation for “Average Handling Time.” It is one of the most typical criteria assessed in contact center support services.

Abandon rate 52

Abandon rate Average Handle Time Contact Center Abandon Call 52