Average Handle Time call center workforce Customer emotions Customer Service 
NobelBiz
FEBRUARY 21, 2023
Dashboards containing essential call center information are becoming increasingly prevalent in the call center environment. Also driving this trend is real-time analytics. For example, agents should have real-time access to their average handling time and target performance.
NobelBiz
FEBRUARY 15, 2023
Dashboards containing essential call center information are becoming increasingly prevalent in the call center environment. Also driving this trend is real-time analytics. For example, agents should have real-time access to their average handling time and target performance.
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