Average Handle Time Call center experience Customer Care Employee engagement 
Fonolo
NOVEMBER 17, 2020
As the focus of contact center turns to creating value rather than reducing expenses, KPIs like customer satisfaction and service level will become increasingly favored over metrics like Average Handling Time. Call Centers Will Change in 2020. Call Center Trends 2017.
Tenfold - Contact Center Blog
NOVEMBER 30, 2017
These businesses strive to identify what their customers want, and do their utmost to fulfill their needs, wants and requirements with the products and services that they offer. These businesses also excel in customer-care and after-sales service. Call centers have to constantly work to improve their key performance metrics.
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