Outbound Call Center Metrics and KPIs: How to Measure and Improve Customer Satisfaction
TeleDirect
MAY 12, 2023
In the case of an outbound call center, it refers to the customer’s experience when they are on the receiving end of contact from your business. This includes things like cold calls, fundraising, callbacks or follow-ups. As with average handle time, the “right” length will depend on the industry.
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