Remove Average Handle Time Remove Business Process Outsourcing Remove Multichannel Remove Surveys
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Comparing and Purchasing Call Monitoring Software: 20 Experts Reveal the Biggest Mistakes Companies Make (and How to Avoid Them)

Callminer

Janeen Ansell is the Operations Manager at TeleDirect , a leader in business process outsourcing (BPO) with a multi-tier menu of solutions for a variety of commerce requirements. Despite what you might assume, most contact centre QA tools are not multichannel…”. Janeen Ansell. Tele_Direct.

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Types of Contact Centers: Discussed in Detailed

JustCall

The technology that outbound contact centers employ helps businesses keep track of their lead progress and data. By using this solution, the customer representatives of a business can help with business strategies while the automation tool looks after calls. BPO stands for Business Process Outsourcing.

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Contact Center Acronyms: What They Mean & When to Use Them

InGenius

AHT - Average Handle Time. Average handling time (AHT) describes the average period of time in which an agent takes to handle or resolve a customer's call. BPO - Business Process Outsourcing. It can be determined with a simple survey. NPS - Net Promoter Score.