Average Handle Time Big data call center solutions Chatbots 
TechSee
OCTOBER 31, 2018
This data is culled from devices, networks, mobile applications, geolocations, detailed customer profiles, services usage and billing data. Vodafone introduced its new chatbot?—? TOBi to handle a range of customer service-type questions. With Gartner forecasting that 20.4 Robotic process automation (RPA).
Tenfold - Contact Center Blog
NOVEMBER 30, 2017
According to Gartner “ Contact center infrastructure and CRM functionalities are increasingly integrating , and sometimes competing, to deliver customer engagement capabilities. Application leaders responsible for contact centers must match investment planning with operational and business goals”.
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