Average Handle Time, Benchmark, Customer effort and White Paper

2020 Call Center Metrics: 6 Key Metrics for Your Call Center Dashboard

Callminer

MAY 26, 2020

First Response Time (FRT) makes this critical caller waiting period clear enough to act on, ensuring you can positively impact the customer journey and experience at the very first touchpoint. For more information on the customer experience, download our white paper, The CX Pro’s Guide to Speech Analytics.

Call Center

Call Center Metrics Average Handle Time First call resolution

Customer Contact Central

2020 Call Center Metrics: 6 Key Metrics for Your Call Center Dashboard

Webinars

Stay Connected