Contact Center Terminology – Abbreviations & Key Terms Explained!
Babelforce
NOVEMBER 30, 2022
As distinct from the daily/weekly/monthly reports used to measure wider performance trends, an interval report allows you to measure specific KPIs and general performance at a specific time of day (e.g. Automatic callback. Customer Journey Map (CJM). lunchtime). Call Transfer Rate (CTR).
52 
Let's personalize your content