Babelforce

NOVEMBER 30, 2022

Do you know your DTMF IVRs from your ACDs? Usefully calculating and interpreting ATA depends on whether or the contact center uses an IVR system – this is complicated by the fact that customer can either hang up from frustration, or because the IVR answered their query. This does not include time spent navigating an IVR system.

Contact Center 52

Contact Center Interactive Voice Response Call Center Automatic Callback 52

NobelBiz

MAY 9, 2023

Not factoring in voice quality: Get the tech team involved from the start. Ensure your network is built to spec for VoIP and CCaaS solutions. Utilize IVRs or agentless seats to manage and distribute inbound traffic to the proper department. Certifying numbers also ensure your efforts are not being blocked by labels.

Best practices 98

Best practices Call Center Gamification Contact center software 98

aircall

NOVEMBER 4, 2016

For instance, a VOIP business phone system matches a session to every agent, so they can work from different computers, even remotely or from home. Let’s look at the example of a VOIP business phone system. Computer telephony integration is less costly, more flexible, and scales more easily than a traditional system. Ask for training.

Customer Support 83

Customer Support Call Center Interactive Voice Response Automatic Callback 83

aircall

NOVEMBER 4, 2016

For instance, a VOIP business phone system matches a session to every agent, so they can work from different computers, even remotely or from home. Let’s look at the example of a VOIP business phone system. Computer telephony integration is less costly, more flexible, and scales more easily than a traditional system. Ask for training.

Customer Support 54

Customer Support Interactive Voice Response Call Center Automatic Callback 54