Babelforce

NOVEMBER 30, 2022

We’ve divided our definitions into the following categories: Metrics and measurables Technology Contact center terminology Business practices and methodology. Metrics and measurables. Active waiting calls metric. This is distinct from SaaS, which is more likely to be billed flexibly than ASP software.

Contact Center 52

Contact Center Interactive Voice Response Call Center Automatic Callback 52

aircall

NOVEMBER 4, 2016

You can integrate services dedicated to live chat, email, call logging, purchase history, feedback surveying, support tickets, and many more. This allows for specified routing of calls, and boosts first call resolution, a crucial metric of customer satisfaction. This is immensely helpful to call center agents and managers alike.

Customer Support 83

Customer Support Call Center Interactive Voice Response Automatic Callback 83

aircall

NOVEMBER 4, 2016

You can integrate services dedicated to live chat, email, call logging, purchase history, feedback surveying, support tickets, and many more. This allows for specified routing of calls, and boosts first call resolution, a crucial metric of customer satisfaction. This is immensely helpful to call center agents and managers alike.

Customer Support 54

Customer Support Interactive Voice Response Call Center Automatic Callback 54