Remove Automatic Callback Remove Document Remove outsourcing Remove Self service
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7 Tools for Providing Better Customer Service Support

Return Customer

Self-Service Helpdesk. Fortunately, you can seize this opportunity by publishing your online self-service help-desk. With a search feature, your new self-service help desk will enable your customers to look for solutions wherever they are. Automatic Callback Phone System.

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Contact Center Terminology – Abbreviations & Key Terms Explained!

Babelforce

Automatic callback. Automatic callback (AKA virtual queuing) allows customers to request a return call if the contact center’s current line is busy or if no agent is available. Document Management System (DMS). Business process outsourcing. Virtual contact center software. A Request for Proposal (RFP).