aircall

NOVEMBER 4, 2016

Computer telephony integration enables video and conference calling, whisper coaching, and file transfers. You will empower your team to truly work as a cohesive unit, and this will make a favorable impression on your customers. By being placed in a queue, customers know they will be called back, and are freed up to go about their day.

Customer Support 83

Customer Support Call Center Interactive Voice Response Automatic Callback 83

aircall

NOVEMBER 4, 2016

Computer telephony integration enables video and conference calling, whisper coaching, and file transfers. You will empower your team to truly work as a cohesive unit, and this will make a favorable impression on your customers. By being placed in a queue, customers know they will be called back, and are freed up to go about their day.

Customer Support 54

Customer Support Interactive Voice Response Call Center Automatic Callback 54

NobelBiz

APRIL 21, 2022

CTI incorporates voice, dial, video, or voice-over-IP phone technologies that establish new and better ways to communicate. As a result, the file shared with the client with the incoming call number will appear immediately in the agent’s CRM display, ensuring customized and high-quality customer service while also avoiding waiting time.

Contact Center 52

Contact Center Interactive Voice Response CRM Call Center 52