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Computer Telephony Integration: 8 Ways It Benefits Customer Support

aircall

Computer telephony integration, or CTI, is any technology which allows computers to interact with telephone systems. This technology is often used in call centers, since they field a large volume of calls, and continually seek to enhance productivity. By saving your customers effort, you can increase their overall user experience.

article thumbnail

Computer Telephony Integration: 8 Ways It Benefits Customer Support

aircall

Computer telephony integration, or CTI, is any technology which allows computers to interact with telephone systems. This technology is often used in call centers, since they field a large volume of calls, and continually seek to enhance productivity. By saving your customers effort, you can increase their overall user experience.