Remove Automatic Callback Remove Consulting Remove contact center solutions Remove Customer centricity
article thumbnail

6 Mistakes to Avoid at All Cost in Customer Service Phone Support

NobelBiz

The solution is to keep your call center from causing customer dissatisfaction and disappointment. You may also automate some requests, such as appointment cancellations, to reduce your consultants’ effort. As we’ve seen, such knowledge is a key component of the customer-centric approach.