NobelBiz

APRIL 21, 2022

When you link CTI to CRM tools, your contact center can use it to efficiently manage high-volume calls while monitoring all communication operations via CTI integration. Call Control: CTI technology allows you to initiate another call while on the current one, conference it, or transfer it. How does computer telephony integration work?

Contact Center 52

Contact Center Interactive Voice Response CRM Call Center 52

aircall

NOVEMBER 4, 2016

This is immensely helpful to call center agents and managers alike. Computer telephony integration enables video and conference calling, whisper coaching, and file transfers. With such features available, team members are more likely to solicit help from managers and coworkers alike. Follow an agent’s performance during a call.

Customer Support 83

Customer Support Call Center Interactive Voice Response Automatic Callback 83

aircall

NOVEMBER 4, 2016

This is immensely helpful to call center agents and managers alike. Computer telephony integration enables video and conference calling, whisper coaching, and file transfers. With such features available, team members are more likely to solicit help from managers and coworkers alike. Follow an agent’s performance during a call.

Customer Support 54

Customer Support Interactive Voice Response Call Center Automatic Callback 54