aircall

NOVEMBER 4, 2016

You can integrate services dedicated to live chat, email, call logging, purchase history, feedback surveying, support tickets, and many more. Computer telephony integration enables video and conference calling, whisper coaching, and file transfers. On top of this, all this information is visible in a single dashboard interface.

Customer Support 83

Customer Support Call Center Interactive Voice Response Automatic Callback 83

aircall

NOVEMBER 4, 2016

You can integrate services dedicated to live chat, email, call logging, purchase history, feedback surveying, support tickets, and many more. Computer telephony integration enables video and conference calling, whisper coaching, and file transfers. On top of this, all this information is visible in a single dashboard interface.

Customer Support 54

Customer Support Interactive Voice Response Call Center Automatic Callback 54

Babelforce

NOVEMBER 30, 2022

Conformance is a measure used by contact centers which shows what percentage of their paid time a given agent spends working (including things like paid breaks, coaching sessions and meetings). This is distinct from SaaS, which is more likely to be billed flexibly than ASP software. Automatic callback. Conformance.

Contact Center 52

Contact Center Interactive Voice Response Call Center Automatic Callback 52