Remove Automatic Callback Remove Coaching Remove Customer effort Remove First call resolution
article thumbnail

Computer Telephony Integration: 8 Ways It Benefits Customer Support

aircall

They’ll be able to hold calls, warm transfer them, queue them, and communicate with each other through the same interface through which they handle calls. Computer telephony integration enables video and conference calling, whisper coaching, and file transfers.

article thumbnail

Computer Telephony Integration: 8 Ways It Benefits Customer Support

aircall

They’ll be able to hold calls, warm transfer them, queue them, and communicate with each other through the same interface through which they handle calls. Computer telephony integration enables video and conference calling, whisper coaching, and file transfers.