Babelforce

NOVEMBER 30, 2022

We’ve divided our definitions into the following categories: Metrics and measurables Technology Contact center terminology Business practices and methodology. Metrics and measurables. Active waiting calls metric. Make sure to bookmark this page for the next time someone asks you to define a predictive dialer! Conformance.

Contact Center 52

Contact Center Interactive Voice Response Call Center Automatic Callback 52

aircall

NOVEMBER 4, 2016

For instance, you can integrate a CRM program with a business phone system. Likewise, an account of the call will be stored in the customer’s CRM file, for your team’s future reference. Computer telephony integration enables video and conference calling, whisper coaching, and file transfers.

Customer Support 83

Customer Support Call Center Interactive Voice Response Automatic Callback 83

aircall

NOVEMBER 4, 2016

For instance, you can integrate a CRM program with a business phone system. Likewise, an account of the call will be stored in the customer’s CRM file, for your team’s future reference. Computer telephony integration enables video and conference calling, whisper coaching, and file transfers.

Customer Support 54

Customer Support Interactive Voice Response Call Center Automatic Callback 54