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Contact Center Terminology 2019 That You Need To Know

Dialer 360

A contact center in general term for any place or location where calls are made and received. In huge volume, for sale, customer service, marketing, telemarketing, and technical support. Another, call center puts more emphasis on customer contact, CX. Agent: Call center reps also known as contact center reps.

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A To Z Call Center Terminologies: Everyone Should Have Aware Of !

Dialer 360

Usually, a call center agent should know as contact center rep in person. That is accountable for handling incoming and outgoing customer’s calls? Furthermore communication with the customer in the call center of an industry. Automatic Callback. It is making a marketing promotion. Call Logging.