Call Center Dialer Software: Optimization Best Practices
NobelBiz
MAY 9, 2023
Not factoring in voice quality: Get the tech team involved from the start. Ensure your network is built to spec for VoIP and CCaaS solutions. Not using an Omnichannel (or at least Multichannel) approach: Begin offering your clients and agents the ability to comminute with more than a phone call. Train Your Agents Well A.
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