JustCall

MARCH 7, 2023

Here are some advanced contact center automation tools used today: 1. These virtual agents are built on Natural Language Processing (NLP) technologies to offer real-time customer service. Contact centers can use machine learning as a predictive analysis tool to forecast future calls, sales, employee satisfaction, etc.

Contact Center 52

Contact Center Interactive Voice Response Virtual Agent Automatic Callback 52

aircall

NOVEMBER 4, 2016

This technology is often used in call centers, since they field a large volume of calls, and continually seek to enhance productivity. Computer telephony integration opens the door to a more flexible and scalable way of operating a call center. This is immensely helpful to call center agents and managers alike.

Customer Support 83

Customer Support Call Center Interactive Voice Response Automatic Callback 83

aircall

NOVEMBER 4, 2016

This technology is often used in call centers, since they field a large volume of calls, and continually seek to enhance productivity. Computer telephony integration opens the door to a more flexible and scalable way of operating a call center. This is immensely helpful to call center agents and managers alike.

Customer Support 54

Customer Support Interactive Voice Response Call Center Automatic Callback 54