Contact Center Terminology – Abbreviations & Key Terms Explained!
Babelforce
NOVEMBER 30, 2022
That’s why we’ve put together a glossary covering some key CX terms, with some links to further resources so you can become your company’s CX expert in no time. We’ve divided our definitions into the following categories: Metrics and measurables Technology Contact center terminology Business practices and methodology.
52 
Let's personalize your content