Remove Automatic Callback Remove call center software Remove Interactive Voice Response Remove Telecommunications
article thumbnail

What is Computer Telephony Integration CTI for Contact Centers?

NobelBiz

What is CTI – Computer Telephony Integration – in Call Centers? CTI or Computer Telephony Integration is a technology that was developed in response to the need for companies to connect their telecommunications networks with their computers. Can the interactive voice response (IVR) improve the CTI?