Automatic Callback call center software Interactive Voice Response Presentation 
Dialer 360
JANUARY 18, 2019
Usually, call center if discussion around call center software features. Such as any customer call, have an edge. So far as dismission the opportunities other call center terminology present. 2019 Terminologies For Call Centers.
Babelforce
NOVEMBER 30, 2022
Do you know your DTMF IVRs from your ACDs? There’s a lot of terminology to get your head around in call centers and customer experience. Working with contact centers around the world, we know that better than anyone!). Active waiting calls metric. This does not include time spent navigating an IVR system.
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