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Computer Telephony Integration: 8 Ways It Benefits Customer Support

aircall

NOVEMBER 4, 2016

You can integrate services dedicated to live chat, email, call logging, purchase history, feedback surveying, support tickets, and many more. This allows for specified routing of calls, and boosts first call resolution, a crucial metric of customer satisfaction. Best practices for choosing computer telephony integration.

Customer Support 83
Customer Support Call Center Interactive Voice Response Automatic Callback 83
article thumbnail

Computer Telephony Integration: 8 Ways It Benefits Customer Support

aircall

NOVEMBER 4, 2016

You can integrate services dedicated to live chat, email, call logging, purchase history, feedback surveying, support tickets, and many more. This allows for specified routing of calls, and boosts first call resolution, a crucial metric of customer satisfaction. Best practices for choosing computer telephony integration.

Customer Support 54
Customer Support Interactive Voice Response Call Center Automatic Callback 54
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