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Computer Telephony Integration: 8 Ways It Benefits Customer Support

aircall

They’ll be able to hold calls, warm transfer them, queue them, and communicate with each other through the same interface through which they handle calls. Computer telephony integration enables video and conference calling, whisper coaching, and file transfers. Best practices for choosing computer telephony integration.

article thumbnail

Computer Telephony Integration: 8 Ways It Benefits Customer Support

aircall

They’ll be able to hold calls, warm transfer them, queue them, and communicate with each other through the same interface through which they handle calls. Computer telephony integration enables video and conference calling, whisper coaching, and file transfers. Best practices for choosing computer telephony integration.