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Computer Telephony Integration: 8 Ways It Benefits Customer Support

aircall

NOVEMBER 4, 2016

Here are some features to improve your customers’ experience and help you provide quality service at no extra effort cost to your staff: Interactive voice response: filters customers before they even talk to an agent. The filtering criteria can include agent language, type of issue, geographic location of the call, etc.

Customer Support 83
Customer Support Call Center Interactive Voice Response Automatic Callback 83
article thumbnail

Computer Telephony Integration: 8 Ways It Benefits Customer Support

aircall

NOVEMBER 4, 2016

Here are some features to improve your customers’ experience and help you provide quality service at no extra effort cost to your staff: Interactive voice response: filters customers before they even talk to an agent. The filtering criteria can include agent language, type of issue, geographic location of the call, etc.

Customer Support 54
Customer Support Interactive Voice Response Call Center Automatic Callback 54
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