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Computer Telephony Integration: 8 Ways It Benefits Customer Support

aircall

The filtering criteria can include agent language, type of issue, geographic location of the call, etc. This allows for specified routing of calls, and boosts first call resolution, a crucial metric of customer satisfaction. Take advantage of free trials and benchmark different providers to stay informed.

article thumbnail

Computer Telephony Integration: 8 Ways It Benefits Customer Support

aircall

The filtering criteria can include agent language, type of issue, geographic location of the call, etc. This allows for specified routing of calls, and boosts first call resolution, a crucial metric of customer satisfaction. Take advantage of free trials and benchmark different providers to stay informed.