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Computer Telephony Integration: 8 Ways It Benefits Customer Support

aircall

NOVEMBER 4, 2016

Computer telephony integration enables video and conference calling, whisper coaching, and file transfers. The latter will also notice that your call funnel ris more efficient, with shorter waiting times and fewer dropped or missed calls. Offer assistance in real-time if the agent is struggling. Focus on success.

Customer Support 83
Customer Support Call Center Interactive Voice Response Automatic Callback 83
article thumbnail

Computer Telephony Integration: 8 Ways It Benefits Customer Support

aircall

NOVEMBER 4, 2016

Computer telephony integration enables video and conference calling, whisper coaching, and file transfers. The latter will also notice that your call funnel ris more efficient, with shorter waiting times and fewer dropped or missed calls. Offer assistance in real-time if the agent is struggling. Focus on success.

Customer Support 54
Customer Support Interactive Voice Response Call Center Automatic Callback 54
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