Contact Center Terminology – Abbreviations & Key Terms Explained!
Babelforce
NOVEMBER 30, 2022
There’s a lot of terminology to get your head around in call centers and customer experience. That’s why we’ve put together a glossary covering some key CX terms, with some links to further resources so you can become your company’s CX expert in no time. Average Time to Abandon (ATA). Automatic callback.
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