Remove APIs Remove Multichannel Remove Self service Remove Upselling
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How to Evaluate Call Center Software Vendors for Customer Data Platform Solutions

NobelBiz

These tools usually include a customer database and automation, as well as management resources for multichannel campaigns, real-time customer interactions, and more. By using customer data in contact centers, businesses can key in on common pain points and find ways to make simple requests more self-service.

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7 Ways to Automate Customer Service (Without Sacrificing Quality)

JivoChat

A HubSpot report revealed that 90% of buyers consider instantaneous replies important or very important when they have a customer service request. The desire for instant or near-instant customer service is on the rise and not going away soon. Enables self-service. Upsell or cross-sell customers on your offers.