JustCall

AUGUST 16, 2021

Further, you can integrate your phone software with CRM and helpdesk to make your job easier. Real time call monitoring features include live call monitoring. This is useful for managers in guiding and assessing agents in real time. Additionally, CRM and business tool integrations are also a part of CCaaS platforms.

Contact Center 98

Contact Center Interactive Voice Response Contact center software Cloud contact 98

Comm100

NOVEMBER 23, 2020

And with a wide host of integrations, it is easy to hook Comm100 up to your CRM without having to transfer any data. The system has a plethora of different integrations through their library of pre-built integrations such as SalesForce, or if you have any self-hosted reporting does then you can integrate directly through the Comm100 API.”

Chatbots 52

Chatbots Enterprise CRM Customer Support 52

JivoChat

AUGUST 22, 2021

Agents receive all conversations, emails, and calls in one Jivo app, so they don’t have to waste time fumbling between different windows. Plus, you can sync all communications seamlessly to your CRM. Built-in CRM: Add statuses and reminders to every conversation, and then follow up and convert your leads into actual sales.

Chatbots 52

Chatbots APIs CRM Analytics 52

NobelBiz

AUGUST 11, 2022

Business Tools Integrations Through native connectors or a well-documented API, CCaaS solutions should be able to readily integrate with your business tools (for most call centers, that means the CRM). Report engine: Administrators and supervisors will always have access to the conversation history with a given user.

contact center solutions 52

contact center solutions Contact Center Interactive Voice Response Cloud contact 52