APIs, Banking, Call flow and Virtual Agent

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APIs

Banking

Call flow

Virtual Agent

Create powerful self-service experiences with Amazon Lex on Talkdesk CX Cloud contact center

AWS Machine Learning

FEBRUARY 6, 2023

The benefits of Amazon Lex and Talkdesk CX Cloud are exemplified by WaFd Bank , a full-service commercial US bank in 200 locations and managing $20 billion in assets. The bank has invested in a digital transformation of its contact center to provide exceptional service to its clients.

Cloud contact

Cloud contact Self service Contact Center Virtual Agent

Build an AI-powered virtual agent for Genesys Cloud using QnABot and Amazon Lex

AWS Machine Learning

SEPTEMBER 29, 2022

Non-technical users can deploy the solution with the click of a button, build their bot through a user-friendly interface, and integrate the voice bot into a Genesys Cloud call flow. The admin configures questions and answers in the Content Designer, and the UI sends requests to Amazon API Gateway to save the questions and answers.

Virtual Agent

Virtual Agent Call flow Interactive Voice Response Contact Center

Customer Contact Central

Create powerful self-service experiences with Amazon Lex on Talkdesk CX Cloud contact center

Build an AI-powered virtual agent for Genesys Cloud using QnABot and Amazon Lex

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