Remove APIs Remove Automatic Callback Remove Metrics Remove Scripts
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Contact Center Terminology – Abbreviations & Key Terms Explained!

Babelforce

We’ve divided our definitions into the following categories: Metrics and measurables Technology Contact center terminology Business practices and methodology. Metrics and measurables. Active waiting calls metric. Application Programming Interface (API). An API is an application programming interface. Technology.

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What is Computer Telephony Integration CTI for Contact Centers?

NobelBiz

Call origin: Automatic callback and directory sharing are additional features of the CTI system. First and foremost, the call center architecture computer telephony integration CTI is composed of: The Private Automatic Branch Exchange (PABX) is a private telephone switch. How does computer telephony integration work?