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What is a multichannel contact center?

Global Response

As the name suggests, multi-channel contact centers provide customer support for many channels, which could include voice, SMS, email, social media, and web chat, among others. Multi-channel contact centers vs. traditional call centers. appeared first on Global Response.

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A Comprehensive Guide to Coordinating and Unifying Channels & Devices in the MSP Industry

Hodusoft

Multi-Channel integration At a time when more and more people are using multiple channels of communication to seek customer support and assistance, it’s prudent to invest in omnichannel (or multi-channel) support. Its absence can be a dealbreaker.