Remove Analytics Remove Coaching Remove Customer emotions Remove Journey mapping
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Customer Experience: Art or Science?

CX Accelerator

Forbes wrote recently that their success is the result of data, analytics, and machine learning used to design content that people really want to watch. Still, these sciences are simply a way to better understand the art behind CX - the art of human emotion. Consider “The New Science of Customer Emotions” on HBR.

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Customer Experience in Financial Services: A Comprehensive Guide

Balto

The transformative shift to digital interactions has changed customer expectations to include 24/7 self-service and personalized and consistent digital experiences across different channels and platforms. Create a customer journey map and involve relevant departments and stakeholders. Improve your employee experience.