10 Tactics To Improve CX Through Contact Center IVR Messaging
NobelBiz
FEBRUARY 7, 2022
But the debate is still out in trying to determine if this should remove post-call analytics. Take, for example, the healthcare sector, Callers will most likely enter the line in a tense or critical condition. Also, your callers’ requests may evolve and change. Contact centers collect post-call feedback regularly.
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