Analytics call center professionals Metrics White Paper 
Fonolo
APRIL 24, 2018
About: This is a two-for-one deal from cloud call center vendor Five9. They commissioned Zogby Analytics to ask questions about the modern customer experience to two distinct groups: consumers and business decision makers (BDMs). Who wrote it: Call Centre Helper. FCR is Undeniably the Most Important Metric.
Fonolo
APRIL 24, 2018
About: This is a two-for-one deal from cloud call center vendor Five9. They commissioned Zogby Analytics to ask questions about the modern customer experience to two distinct groups: consumers and business decision makers (BDMs). Who wrote it: Call Centre Helper. FCR is Undeniably the Most Important Metric.
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