Comparing and Purchasing Call Monitoring Software: 20 Experts Reveal the Biggest Mistakes Companies Make (and How to Avoid Them)
Callminer
FEBRUARY 21, 2018
Janeen Ansell is the Operations Manager at TeleDirect , a leader in business process outsourcing (BPO) with a multi-tier menu of solutions for a variety of commerce requirements. Some of these systems employ speech analytics to determine what is being said and the overall tone of the call. Janeen Ansell.
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