Analytics, Big data, Call Logging and Self service

Search:

DAY

WEEK

MONTH

YEAR

Select your country:
Sign up | Log in

Analytics

Big data

Call Logging

Self service

Call Center Analytics : How To Take Your Business Intelligence To The Next Level?

NobelBiz

FEBRUARY 22, 2023

As big Data for contact centers is bringing insights and business possibilities at every level of the organization if managed correctly. That is why Call center analytics enables you to collect and analyze customer data to prioritize them. Metrics are then saved in your call center software’s database.

Analytics

Analytics Call Center Big data Contact Center

Fonolo Investigates: How Retailers are Using Customer Data to Gain a Competitive Advantage

Fonolo

OCTOBER 8, 2019

Big data is now used to address an increasing variety of business problems, from product launches to fraud and compliance. As retail contact center leaders gear up for the busiest time of the year, big data may be the last thing on their minds. Achieving this data-centric approach to CX may sound quixotic.

Big data

Big data Call Center Call Logging Self service

Webinars

Manual Call Reviews? Theres a Better Way!

MORE WEBINARS

Customer Contact Central

Call Center Analytics : How To Take Your Business Intelligence To The Next Level?

Fonolo Investigates: How Retailers are Using Customer Data to Gain a Competitive Advantage

Webinars

Stay Connected