The State of the Bot Going Into 2018
Aspect
DECEMBER 27, 2017
RFPs for chatbots have arisen in verticals as diverse as banking, government, healthcare, and retail. Helping employees with IT requests (“ I am locked out, need a new password ”, “ how do I integrate Salesforce with Outlook ”), or with HR requests (“ where can I get new business cards ”, “ can I take Monday next week off ”.)
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