Analytics Average Handle Time Cloud contact Schedule adherence 
Noble Systems
JUNE 27, 2019
Ultimately, your unique business needs will determine what is included in your cloud contact center system. However, there are some technologies and capabilities that are must-haves for all cloud contact center deployments – here are the ten most essential. Advanced analytics. Enhanced voice response & routing.
Babelforce
NOVEMBER 30, 2022
Average Handling Time (AHT). Average handling time is the amount of time a contact center agent typically spends handling an interaction. It includes the total talk and hold time, as well as the wrap-up time after each call. Call Center Analytics. Schedule adherence.
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