NICE inContact
JANUARY 23, 2019
Founded in 1994, Appriss is a data analytics company built on a core belief: Technology can and should be doing good for society. The contact center plays a critical role in supporting these efforts: approximately 55 Appriss agents handle more than 30,000 calls monthly, working 24 hours a day, seven days a week, 365 days a year.
Serenova
APRIL 19, 2020
As you contemplate a cloud contact center solution to optimize your WFH transition, remember to focus on these four features: Workforce Optimization. Advanced Reporting & Analytics. Serenova WFM can help minimize administrative effort, improve agent engagement and schedule adherence, and reduce labor costs.
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Noble Systems
MARCH 19, 2021
While many large enterprises still use these on-premise systems, SMB call centers can now take advantage of today’s cloud call center software for small businesses. Cloud Contact Center for SMBs. Cloud contact center software systems offer smaller teams the benefits of the same tools and technologies used by big businesses.
Noble Systems
JUNE 27, 2019
Ultimately, your unique business needs will determine what is included in your cloud contact center system. However, there are some technologies and capabilities that are must-haves for all cloud contact center deployments – here are the ten most essential. Advanced analytics. Enhanced voice response & routing.
Babelforce
NOVEMBER 30, 2022
Call Center Analytics. Call center analytics are data-driven metrics that illuminate call center performance and inform future planning and improvements. Schedule adherence. Call center schedule adherence is a percentage measure of how well agents stick to their schedules. Cloud contact center.
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