Service Level – Are You Measuring it the Wrong Way?
COPC
JULY 20, 2023
Often, in consulting engagements, we are asked questions such as: “Is 80/20 the right service level for me, as I heard that was the industry standard?” As an illustrative example, think of phoning an airline. If your query was about seating or meal choices, you might call at another time if the service level is low.
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