Remove Airlines Remove Employee engagement Remove Gamification Remove Surveys
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Why Customer Service is Important to Businesses: Top 5 Reasons

ProProfs Blog

Syed thus turned to Twitter and expressed his anger towards the airline. . Instead of responding quickly to the promoted tweet of their customer, the airline giant took eight hours to reply. People are willing to spend $20 more when an airline responds to them within six minutes. Reduces Employee Attrition Rate.

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17 Surprising Stats About Call Centers

Fonolo

44% of people surveyed in the U.S. Gamification is the future of employee engagement and attrition for the call center. This keeps your employees happy and your call center on point! Automated Telephone Systems (IVR) and “the inability to reach a live person for customer support.” This is listed by 34% of U.S.