8x8 Launches Speech Analytics and Integration Framework
8x8
FEBRUARY 6, 2019
Herb Kelleher, the iconic leader of Southwest Airlines made an insightful statement about strategic plans: “We have a strategic plan. VIsibility into customer interactions and IVR usage. Provides voice-of-the customer insights for 100% of calls. It’s called doing things.”. We couldn’t agree more with this sentiment.
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