Agent Empowerment Best practices Interactive Voice Response Quality management 
JustCall
MARCH 9, 2023
Using call center software, you can drive efficiency into call center functions like call routing, queueing, IVR, and much more. Cons: While Aircall is one of the best options for enterprise cloud contact center software out there, it doesn’t allow you to customize it to the extent you would prefer.
NICE inContact
DECEMBER 21, 2015
In order to have a successful and credible Quality Management program, calibrations should be included as a key driver. The goal of calibrations is to ensure that everyone who is responsible for call scoring is doing it consistently and fairly. Include your agents. Choose your calibration type.
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