Agent Empowerment Best practices Contact center software Customer Experience 
JustCall
MARCH 9, 2023
Did you know that 70% of customers that had their issues solved favourably in the first call would be willing to return to your business for repeat purchases? This is how important customer experience is, especially in the context of contact centers. What are Contact Center Software Solutions?
VocalCom
MARCH 12, 2018
To keep agents organized and focused, managers may present them with a rigid protocol. However, good management is only part of ensuring agent success. Agent empowerment is equally essential, and that means giving agents a voice when establishing contact center practices. Give them autonomy.
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SharpenCX
OCTOBER 8, 2019
Your data is a powerhouse of information that lets you spot operational inefficiencies, agent empowerment issues, or inaccuracies that make your customer interactions difficult. What to do with the information you find: Update your policies and documentation to better serve your agents. It’s time to use it.
SharpenCX
OCTOBER 8, 2019
Your data is a powerhouse of information that lets you spot operational inefficiencies, agent empowerment issues, or inaccuracies that make your customer interactions difficult. What to do with the information you find: Update your policies and documentation to better serve your agents. It’s time to use it.
SharpenCX
OCTOBER 29, 2019
Leaders, like you, are in a battle to figure out what to measure and how to keep agents accountable to those metrics. And then, you’re left scratching your heads on how to put them into action so you can actually create a better customer experience. Your KPIs have become the pernicious beast of your contact center.
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