Agent burnout Interactive Voice Response Multichannel Service level 
JustCall
MARCH 7, 2023
These call records are then stored in the repository and can be played back during training sessions to equip call agents with strategies during a difficult call. IVR Contact Center You may know of IVR if you have placed a call to Amazon or other major eCommerce companies. Set a minimum service level for every agent.
Balto
DECEMBER 14, 2022
You can make your agents more efficient, hire more agents, or improve your IVR system to boost productivity. The Impact of Agent Productivity in a Call Center. Employee productivity can have a significant impact on your company, customers, and agents. Develop Multichannel Agents.
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