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Remove Agent burnout Remove B2B Remove First call resolution Related Topics
Abandon rate Average Handle Time Morale Benchmark Best practices Metrics Call Center Customer Service Technology Management More Related Topics >
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Call Center Occupancy Vs Utilization: Their Importance and their Differences 

JustCall

MARCH 6, 2023

They can show whether you need to upgrade technology solutions to meet changing customer expectations and call volumes. For example, the metrics in a call center handling high-value B2B enquiries will be different from the call center for an FMCG organisation. 4 What Are Some Other Important Call Center Metrics?

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Call Center Abandon rate Average Handle Time Metrics 52
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